Who we are
Health Voyage Limited is a not-for-profit charity providing primary health and wellbeing programs and services in the Mid and North Coast of New South Wales, Australia.
Healthier People. Stronger Communities is the driving ethos behind Health Voyage.
Health Voyage have been serving the community since 1986, that’s four decades of health provision through the Coffs Harbour Women’s Health Centre and more recently headspace Coffs Harbour, headspace Grafton, the Endometriosis and Pelvic Pain Clinic for the North Coast, and headspace Grafton Work and Study Program. At the core of the organisation is the mission to provide safe, inclusive, high quality health care and strive for health equity in our community. Empowerment is at the heart of what we do.
Our website address is: https://healthvoyage.org.au
Health Voyage Website Privacy Statement
Collection
It is our usual practice to collect information about all visitors to our online resources. That information is very limited and only used to identify generic visitor behavioural patterns.
Sometimes we use third party platforms to deliver information or online resources. These are sites hosted and managed by companies other than Health Voyage. Before deciding if you want to contribute to any third-party site read their privacy policy.
We use Google Analytics on our website to understand how the website is used and to improve our online services. Google Analytics may process or store analytics information outside Australia.
You can opt out of Google Analytics by using the Google Analytics Opt-out Browser Add-on.
Our metric tools may collect the following information about your visit for statistical purposes:
- server address
- top level domain name (for example .com, .gov, .au, .uk etc.)
- the date and time of your visit to the site
- the pages you accessed, and documents downloaded during your visit
- the previous site you visited
- if you’ve visited our site before
- the type of browser used.
We use this data to maintain our website and improve our services. Health Voyage does not seek to use website analytics information to identify individual visitors.
Cookies
Most of our online platforms use sessions and cookies. The core functionality on these platforms is largely unaffected if cookies are disabled in the user’s browser but the user may be unable to access some advanced functions.
Data quality
We correct any personal information that we hold on request.
If you have subscribed to one of our automated email lists (mailing lists), you may opt out of further contact from us by clicking the ‘unsubscribe’ link at the bottom of the email.
Data security
Third-party platforms have their own privacy and security practices. Health Voyage takes reasonable steps to select and manage third-party services consistently with its privacy and information-security obligations. In relation to our own servers, we take all reasonable steps to manage data stored on our servers to ensure data security.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction.
Access and correction
You may request access to your information by putting the request in writing and sending it to the Privacy Officer – privacy@healthvoyage.org.au. We will respond to any request within a reasonable period.
We will ensure the personal information we hold is accurate, up to date, complete and relevant. Requests to correct information may be made in writing to the Privacy Officer – privacy@healthvoyage.org.au. We will take reasonable steps to correct the information and will respond to any request within a reasonable period.
Health Voyage will not charge a fee in relation to making any requests available under the Health Voyage Privacy Policy and will not normally charge a fee for providing access to your personal information unless such access is complex or resource intensive. Health Voyage will also not charge a fee to correct information.
Health Voyage may refuse to give an individual access to, or refuse to correct, their information when a Privacy Act exception exists such as where,
- Health Voyage reasonably believes that giving access would pose a serious threat to the life, health or safety of any individual, or to public health or public safety; or
- Providing access would be unlawful (i.e. contravene an Australian law or a court/tribunal order).
Complaints
Any complaints in relation to Health Voyage’s handling of personal information should be directed to privacy@healthvoyage.org.au.
If you believe the complaint has not been appropriately handled by Health Voyage, you should contact the Office of the Australian Information Commissioner using their online Privacy Complaint Form found at www.oaic.gov.au or by calling 1300 363 992. More Information is available on the OAIC website: http://www.oaic.gov.au/privacy/privacy-complaints
For complaints about the handling of health information by a NSW private health service provider, you may also contact the Information and Privacy Commission NSW (IPC NSW) at www.ipc.nsw.gov.au, 1800 472 679 or ipcinfo@ipc.nsw.gov.au.
Health Voyage Privacy Policy and Statement
Our Privacy and Confidentiality Statement contains more information about how we handle your personal information.
Our Privacy Policy and Privacy and Confidentiality Statement are available below or you can contact us and ask us to send you a copy.
Changes to this statement
We may update this statement when our website or privacy practices change. Where a change materially affects how Health Voyage collects, uses or discloses personal information, we will take reasonable steps to notify affected users in a clear and timely way, including through a notice on the website and, where appropriate, direct communication.
Contact Us
All privacy queries and requests for access and/or corrections are to be directed to Health Voyage.
Health Voyage Limited
ATTN: Privacy Officer
PO Box 46
Coffs Harbour NSW 2450
Email: privacy@healthvoyage.org.au
Phone: (02) 6699 3353
updated 16/09/2026